Refund policy
Thank you for shopping with nobodyschildx.shop.
We want customers to understand clearly how returns, refunds, damaged products, incorrect products, and other order-related issues are handled.
This Return and Refund Policy applies to purchases made directly through nobodyschildx.shop.
For assistance, contact:
Email: info@nobodyschildx.shop
1. Australian Consumer Law
Our voluntary return arrangements operate in addition to rights and remedies that may be available under the Australian Consumer Law (ACL).
Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded.
Australian consumer guarantees may provide remedies where goods are faulty, unsafe, materially different from their description, unfit for their disclosed purpose, or otherwise fail to satisfy applicable statutory guarantees.
A store's voluntary return period does not replace or shorten statutory consumer-guarantee rights where those rights apply.
2. 30-Day Change-of-Mind Return Policy
In addition to applicable statutory rights, nobodyschildx.shop voluntarily accepts eligible change-of-mind returns requested within 30 days after delivery.
To qualify for a voluntary change-of-mind return, the product must generally:
- Be returned within the applicable 30-day period;
- Be unused and unworn;
- Be in substantially the same condition in which it was received;
- Be free from damage, stains, odours, alterations, or signs of use;
- Include original accessories, components, manuals, or other included items where applicable;
- Have original tags attached where reasonably applicable; and
- Be returned in suitable protective packaging.
We may reasonably inspect returned products before approving a voluntary change-of-mind refund.
The 30-day condition applies only to our voluntary change-of-mind policy and does not limit statutory remedies available for products that fail applicable consumer guarantees.
3. Starting a Return
Before returning an item, please contact:
Please provide:
- Your order number;
- The email address used for the order;
- The product you wish to return;
- The reason for the return; and
- Photographs or other supporting information where the product is damaged, defective, incorrect, or otherwise affected by a problem.
Our customer-service team will review the request and provide relevant return instructions.
Customers should not send a return to an arbitrary address without first obtaining return instructions from us.
Sending an item without following the return instructions may delay processing.
4. Change-of-Mind Returns
Australian consumer guarantees do not generally require a business to provide a refund merely because a customer changed their mind, found a lower price elsewhere, no longer wants the product, or decided that they do not like it. Businesses may nevertheless offer their own voluntary change-of-mind policy.
nobodyschildx.shop voluntarily provides the 30-day change-of-mind return option described in this Policy.
For an approved change-of-mind return, the customer is generally responsible for return shipping costs.
Original shipping charges are not relevant to standard orders because nobodyschildx.shop provides free standard shipping on all orders.
If the customer chooses to use an expedited, premium, or optional paid shipping service where one is made available, any additional delivery charge may be non-refundable for a change-of-mind return except where required by law.
5. Faulty or Defective Products
If you believe a product is faulty or defective, contact us at info@nobodyschildx.shop.
Please include the order number, a description of the problem, and photographs or video where reasonably useful to demonstrate the issue.
We will assess the matter in accordance with applicable consumer law.
Depending on the circumstances and applicable legal requirements, an appropriate remedy may include:
- Repair;
- Replacement;
- Refund; or
- Another remedy required by law.
We will not refuse an applicable statutory remedy merely because our voluntary 30-day change-of-mind period has expired.
6. Damaged Products
If a product arrives damaged, contact us as soon as reasonably possible after discovering the damage.
Please provide:
- Your order number;
- A description of the damage;
- Photographs of the product;
- Photographs of the packaging where relevant; and
- Any other information reasonably necessary to assess the claim.
Please retain the product and its packaging while the matter is being reviewed unless we advise otherwise.
Where the circumstances establish that a remedy is required, we will provide an appropriate remedy in accordance with applicable law.
7. Incorrect Products
If you receive a product different from the product ordered, please contact info@nobodyschildx.shop.
Please provide your order number and photographs showing the product received.
Once the issue has been verified, we will provide appropriate instructions and arrange a suitable remedy.
Customers will not be required to bear reasonable return costs where we have supplied the wrong item and applicable law requires us to provide the remedy.
8. Missing Items
If an order contains multiple products and an item appears to be missing, please first review your shipment information because some orders may be dispatched separately.
If an item remains missing, contact info@nobodyschildx.shop with your order number and details of the missing product.
We will investigate the shipment and provide an appropriate resolution.
9. Non-Returnable Products
Certain products may not qualify for a voluntary change-of-mind return where returning them would be inappropriate for health, hygiene, safety, customisation, or similar legitimate reasons.
Examples may include:
- Personalised or custom-made products;
- Products clearly identified as final-sale where lawful;
- Perishable products;
- Goods that cannot reasonably be returned for hygiene reasons once opened or used; or
- Gift cards or similar non-physical value products where applicable.
However, an item's classification as non-returnable, final-sale, discounted, or clearance does not remove any statutory remedy that applies where the product fails a consumer guarantee.
10. Sale and Discounted Products
Sale or discounted products may be returned under our voluntary return policy where they otherwise satisfy the applicable return conditions, unless they were clearly sold subject to a lawful final-sale condition.
Regardless of any final-sale designation, statutory consumer rights remain available where applicable.
11. Return Shipping Costs
For approved voluntary change-of-mind returns, return shipping costs are generally the responsibility of the customer.
Customers should consider using a trackable shipping service and retaining proof of shipment.
Where a product fails applicable consumer guarantees and we are legally responsible for reasonable return costs, those costs will be handled in accordance with Australian Consumer Law requirements and the circumstances of the claim.
12. Return Transit Risk
Customers are responsible for appropriately packaging voluntary change-of-mind returns.
We recommend retaining tracking information until the return has been confirmed as received.
We are not responsible for a return package that is lost because the customer used an untracked service or sent the package to an address other than the return location provided in our instructions, except to the extent that responsibility cannot lawfully be excluded.
13. Inspection of Returned Products
After a return is received, we may inspect the product to verify:
- The product returned;
- Its condition;
- Whether all relevant components are present; and
- Whether the return qualifies under the applicable return basis.
For voluntary change-of-mind returns, we may refuse or reduce a refund where a returned product has been used, damaged, altered, or materially diminished by the customer beyond what is reasonably necessary to inspect it, subject to applicable law.
This does not permit us to reduce or refuse a statutory remedy where doing so would conflict with Australian Consumer Law.
14. Refund Method
Approved refunds will ordinarily be issued to the original payment method used for the purchase.
Where the original payment method is unavailable or a refund cannot reasonably be processed through it, we may contact the customer to determine an appropriate alternative.
The time required for a refund to appear in an account may depend on the customer's bank, card issuer, payment provider, or other financial institution.
15. Refund Amount
For an approved return, the refundable amount will depend on the reason for the return.
For eligible change-of-mind returns, the refund generally covers the amount paid for the returned product.
For faulty, defective, incorrect, or otherwise non-compliant products, refunds and associated reasonable costs will be handled in accordance with applicable statutory requirements.
16. Exchanges
Where an exchange is requested, availability depends on current inventory.
If a replacement size, colour, variation, or product is unavailable, we may instead process an eligible refund.
An exchange request does not override statutory rights or remedies.
17. Order Cancellations
If you wish to cancel an order, contact info@nobodyschildx.shop as soon as possible.
We will attempt to accommodate cancellation requests where the order has not yet entered fulfilment.
However, cancellation cannot always be guaranteed once an order has been processed, packed, transmitted for fulfilment, or dispatched.
If cancellation is no longer possible, the customer may request a return after delivery in accordance with this Policy.
18. Refused or Unclaimed Deliveries
Customers should not refuse delivery as a substitute for following our return process unless specifically instructed to do so.
Where a parcel is returned because it was refused, unclaimed, or could not be delivered due to incorrect customer-provided information, we may need to inspect the circumstances before determining whether a refund or reshipment is appropriate.
Nothing in this section limits statutory rights.
19. Abuse of the Return Process
We may take reasonable steps to prevent fraud or abuse of our return procedures.
Examples include:
- Returning a different product;
- Deliberately damaging a product;
- Falsifying delivery or defect claims;
- Repeatedly exploiting voluntary return arrangements; or
- Providing false information.
Any decision made for fraud-prevention purposes remains subject to applicable law.
20. Contact Us
For all return and refund enquiries:
nobodyschildx.shop
Email: info@nobodyschildx.shop
Please include your order number whenever possible.
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